What is PCI Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that accept credit card payments. If your Camp accepts card payment, stores, or processes and transmits cardholder data, you'll need to meet several compliance standards including onsite storage/management of information and need to host your data securely with a PCI Complaint Network setup that meets your specific Merchants Standards.
What do I do if my Merchant says I am not PCI Compliant?
Send us their test results or any data/PDF info they've provided you! This will help us point you in the right direction. If it is related to open ports on your router/modem (required for web streaming), we may need to separate networks (one network for your Camp Operations and another for your web streaming). This would require an additional router to be added to your Camp's network.
What would separating networks cost and look like?
Adding a mid-level router is appx $150 and we would HIGHLY suggest having an onsite service visit by a local IT Tech which would be an hourly charge (this typically can be done in one hour at appx $150/hr).
Option 1: The Plan would be to add a router to the modem to separate camp operations, printer, Credit Card machine, etc from the Webcasting system. Once we are connected to the new router, we will need to configure the router for PCI Compliance. Please expect some downtime and prepare Pet Parents during the reconfiguration process. Please refer to the diagram below.
Option 2: The Plan would be to keep your Camp's network untouched (to not effect camp operations, printer, Credit Card machine, etc) and to add a router to connect to the Webcasting system. Once we are connected to the new router, we will need to reconfigure the router with the static IP information, required ports, and set up new LAN IPs (this may take up to 24hrs). Please expect some downtime and prepare Pet Parents during the reconfiguration process. Refer to the diagram below.
Is this common occurrence?
No. However, we have seen this requirement in a handful of camps (under 5%) and it is truly based on your specific Credit Card Merchant's requirements.