We know Holidays are a big deal at Camp, so we have expanded our support to meet your needs. Similar to your weekend support experience, PB&J TV offers Emergency Holiday support to Camps from 8:00 am – 4:00 pm CST.
Beginning January 2025, the Camper Cams℠ Support team's weekend availability is expanding to 7:00 am – 6:00 pm CST, with a 4hr response SLA. See below for parameters and accessibility details.
Email Support: 7:00 am – 6:00 pm CST.
Phone support: No inbound phone support is available. However, if the ticket is system-critical, an outbound call may be scheduled if email communication does not provide the necessary troubleshooting steps.
Onsite Service Support: Not available on weekends.
*An Emergency Ticket is a ticket determined to be System Critical if a majority system experience has failed, including:
- Failed Server, Switch, or Powerbox: Hardware failures on the weekend can be troubleshot remotely in a limited capacity. Resolution efforts including shipping and technician scheduling will occur the next business day.
- Parent or admin streaming issues
- Pupdates messaging failure
- Audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs),
- No door chime
*While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
Observed Holidays:
| Easter |
| Memorial Day |
| Independence Day |
| Labor Day |
| Thanksgiving |
| Christmas Eve |
| Christmas Day |
| New Years Eve |
| New Years Day |
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