We know Holidays are big deal at Camp, so we have expanded our support to meet your needs. Similar to your weekend support experience, PB&J TV offers Emergency Holiday support to Camps from 8-4PM CST with a 4hr response SLA. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up on for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
|New Years Eve
|New Years Day