We know Holidays are big deal at Camp, so we have expanded our support to meet your needs. Similar to your weekend support experience, PB&J TV offers Emergency Holiday support to Camps with a 4hr response SLA, however, we cannot guarantee any remote resolution on the Holiday. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up on for any response, troubleshooting, and resolution ‘next steps’ on the next business day.